PRIVACY POLICY

ORIENTA ISTANBUL TOURISM LIMITED COMPANY has adopted as a principle to ensure the confidentiality of the information shared by you, the visitors of its website. Therefore, this “Privacy Policy” has been created to inform you about the terms and conditions regarding the use of personal data shared by Site users/visitors (“Data Subject”) with the Company during the operation of the www.orientaistanbul.com website (“Site”) or generated by the Company during the Data Subject's use of the Site. The service provided by ORİENTA İSTANBUL TURİZM LİMİTED ŞİRKETİ will be referred to as the “Service” for short.

WHAT ARE PERSONAL DATA AND DATA PROCESSING?

Within the framework of the “Privacy Policy,” personal information related to your identity (name, surname, Turkish ID number, etc.), as well as address and telephone information, occupation information, IP address, bank account information, and any other information that can be associated with you (“Personal Data”) and a special type of this, Specially Qualified Personal Data, which is race, ethnic origin, political opinion, philosophical belief, religion, denomination or other beliefs, attire, membership in associations, foundations, or unions, health, sexual life, criminal convictions, and security measures, as well as your biometric and genetic data (“Special Category Personal Data”).

SCOPE OF THE PRIVACY POLICY

As part of the service provided, ORİENTA İSTANBUL TURİZM LİMİTED ŞİRKETİ may collect, store, and/or transfer personal information about you, the service recipient, within the scope of this “Privacy Policy.” Such personal data processing activities are carried out in accordance with the Personal Data Protection Law No. 6698 (“KVKK”).

Our website contains links to third-party websites, and your data may be transferred to third parties. This “Privacy Policy” does not reflect the privacy practices of third parties to whom information is transferred, and ORİENTA İSTANBUL TURİZM LİMİTED ŞİRKETİ is not responsible for their privacy policies and/or personal data processing activities. This “Privacy Policy” does not cover applications outside the control of ORİENTA İSTANBUL TURİZM LİMİTED ŞİRKETİ, information collected by third-party websites and/or platforms, information collected by third parties via links on the ORİENTA İSTANBUL TURİZM LİMİTED ŞİRKETİ website, or headlines, campaigns, and other advertisements or promotions on third-party websites sponsored and/or participated in by ORİENTA İSTANBUL TURİZM LİMİTED ŞİRKETİ. ORİENTA is not responsible for the processing of personal data collected, stored, and used by third parties through their own websites. If you provide personal information on these sites and/or use/visit these sites, the privacy policy and terms of service of those sites apply.

WHAT PERSONAL DATA IS PROCESSED?

Under this heading, the Company processes certain personal information about you in connection with the Services provided on the Site. This personal information may include: your identity information, contact information, user/customer transaction information (information necessary directly related to your reservation, information related to your stay and visit at the Hotel, information related to your purchase of products or services, etc.), your payment information, information about people staying with you, records related to your marketing and communication preferences, your IP address, pages you view on our site, data identifying your mobile device if you visit our site with your mobile device, and any other type of information you explicitly choose to provide and consent to, or that we can obtain from third parties with your explicit consent, may be collected, processed, and recorded by us.

Additionally, cookies are used on the Site to enhance the user experience, ensure the efficient operation of the website, and track statistical data. Some of the personal data mentioned above may be obtained through the use of cookies, and by using the Site, users are deemed to have accepted the use of these cookies. For detailed information about the function of cookies, the types of cookies used, their purpose, and data transfers to third parties, and to change your cookie preferences, please review the ORİENTA İSTANBUL TURİZM LİMİTED ŞİRKETİ Cookie Policy.

Data that has been anonymized in a manner that cannot be reversed is not considered personal data under the KVKK, and processing activities related to this data are carried out without being subject to the provisions of this Privacy Policy.

WHAT IS THE PURPOSE OF PROCESSING YOUR PERSONAL DATA?

Your personal information is processed to provide you with the best possible service requested from ORİENTA İSTANBUL TURİZM LİMİTED ŞİRKETİ, to fulfill your requests and expectations regarding the products and services offered to you, to provide our customers with the desired level of hospitality and personal experience, to enable our departments to carry out the necessary planning, evaluation, and work to benefit our customers from our products and services; to provide correspondence, notifications, and reservation confirmations related to our hotel and accommodation services; to customize and offer products and services according to the preferences, usage habits, and needs of the relevant persons; to follow up on, evaluate, and manage customer satisfaction regarding requests, suggestions, and complaints received from relevant individuals, and to implement planning, statistical, and satisfaction evaluation studies within this scope; to determine and implement commercial, legal, and business strategies; to ensure the legal, technical, and commercial-business security of the Company and relevant individuals in business relations with the Company; and to conduct business and commercial relations.

Your personal information may also be processed for purposes such as conducting quality assessment and improvement studies to provide better and more reliable products and services and to ensure sustainability, and to enable third parties to perform technical, logistical, and other similar functions on our behalf as service providers.

In addition, your personal information may be used for advertising and marketing activities related to our products and services, provided that you have given your explicit consent, and for informing you about promotions, campaigns, offers, newsletters, events, and similar matters, as well as for other marketing communications.

We process your personal data collected for the above purposes based on one or more of the legal grounds specified below:

-Your explicit consent,

-The necessity of processing due to the provisions of laws and regulations in force in the Republic of Turkey, -The necessity to protect your life or physical integrity or that of another person when you are unable to express your consent due to actual impossibility,

-The necessity for the performance of a contract concluded with you or your company,

-Processing your personal data is necessary to fulfill our legal obligations,

-Your personal data has been made public by you,

-Where it is necessary for the exercise or protection of our legal or contractual rights as a company, -Where the processing of your personal data is necessary for our legitimate interests, provided that it does not infringe upon your fundamental rights and freedoms.

We retain all personal data we process in accordance with the periods required by the KVKK and other legislation, and in any case, we take all necessary administrative and technical measures to retain it as long as the above legitimate purposes remain valid.

WHO DO WE SHARE YOUR PERSONAL DATA WITH?

The Company may transfer the personal data belonging to the Data Subject to third parties located domestically and abroad who provide services to our Company, limited to the provision of such services, in order to achieve the purposes specified in this Privacy Policy.

The Company may share your personal data with external service providers, including those sending SMS, email, and newsletters, law firms, authorized institutions and organizations, research companies, storage, archiving, and information technology support providers, in order to improve the Data Subject's experience (including improvement and personalization), ensure the Data Subject's security, detect fraudulent or unauthorized use, perform operational evaluations, correct errors related to Site services, and achieve any of the purposes set forth in this Privacy Policy. newsletter senders, as well as third parties such as external service providers, law firms, authorized institutions and organizations, research companies, service providers we receive support from in the areas of storage, archiving, information technology support (server, hosting, software, cloud computing, etc.), and consulting firms.

Additionally, some of the personal data obtained by ORİENTA İSTANBUL TURİZM LİMİTED ŞİRKETİ and specified in this Privacy Policy may be shared with advertisers solely in aggregate form with other users' information to enable the targeting of advertisements to the relevant audience. In this context, no personal information is disclosed in any way; it is only used to perform certain analyses related to user trends as a group, to carry out statistical studies by anonymizing the information, and for segmentation purposes.

ORİENTA İSTANBUL TURİZM LİMİTED ŞİRKETİ may also disclose your Personal Data for any of the following reasons: (i) in accordance with legal requirements; (ii) to comply with administrative and judicial proceedings and requests from administrative or judicial authorities; (iii) to enforce the Terms of Service; (iv) to protect its activities; (v) to take reasonable measures to protect the rights, privacy, security, or property of ORİENTA İSTANBUL TURİZM LİMİTED ŞİRKETİ, you, or third parties, or to enable the limitation of damages that may be incurred.

Users can only access all the information they share on the Site and only they can change this information. No third party other than ORİENTA İSTANBUL TURİZM LİMİTED ŞİRKETİ can access this information or change it without your consent.

When you perform a transaction on the Site, you agree that your financial information may be provided to third parties (banks, credit card companies, etc.) as necessary to complete your transaction. The information to be shared includes all necessary financial information, including your credit card number, expiration date, and CVV2. Such information is not processed or stored by ORİENTA İSTANBUL TURİZM LİMİTED ŞİRKETİ. However, ORİENTA İSTANBUL TURİZM LİMİTED ŞİRKETİ may process the current summary transaction information related to the transaction in question, excluding credit card and/or bank account information.

WHAT ARE YOUR RIGHTS AS A DATA SUBJECT?

We would like to inform you that you have the following rights regarding your data processed within the company:

To learn whether your personal data is being processed,

If your personal data is being processed, to obtain information about it,

To learn the purpose of processing your personal data and whether your personal data is being used for its intended purpose,

To learn the identities of third parties to whom your data has been transferred within or outside the country, if any, and what data has been transferred,

To request the correction of your personal data if it is incomplete or incorrect,

To request that third parties to whom your personal data has been transferred be notified of any rectification, erasure, or destruction of your personal data,

To request the erasure or destruction of your processed personal data if the reasons for processing your personal data no longer exist or if your personal data is no longer up to date,

You have the right to object to a decision made solely through the automated processing of your personal data that adversely affects you,

and to request compensation for any damage incurred due to the unlawful processing of your personal data.

For application procedures regarding the above requests, you can review the Information Text on the Protection of Personal Data and submit your requests in writing by filling out the Application Form under the KVKK or via your registered e-mail address, secure electronic signature, mobile signature, or your e-mail address previously notified to us and registered in our system.

Your requests will be evaluated free of charge as soon as possible and within a maximum of thirty days, depending on the nature of the request.

We may accept or reject requests directed to the Company, explaining the reasons for rejection, and communicate this response to the requesting person in writing or electronically. If the request is accepted, the Company is obligated to fulfill the request immediately. If your request is rejected by the Company, if you are not satisfied with the response provided by the Company, or if no response is provided, you may file a complaint with the Personal Data Protection Board within 30 days from the date the response is communicated to you, or within 30 days from the end of the 30-day period if no response is provided.

In addition, if you do not wish to receive any commercial electronic communications regarding the Service provided by ORİENTA İSTANBUL TURİZM LİMİTED ŞİRKETİ, you may exercise your right to opt out by sending a notification to info@orienta.com.tr free of charge.

HOW LONG ARE YOUR PERSONAL DATA STORED?

ORİENTA İSTANBUL TURİZM LİMİTED ŞİRKETİ will store your Personal Data for as long as necessary to fulfill the processing purposes specified in this Privacy Policy, unless longer storage periods are required or permitted by applicable legislation.

In addition, the Company may store personal data for the duration of the limitation periods specified in the relevant legislation, limited to the extent necessary to enable the necessary defenses to be made in the event of any dispute that may arise between the Company and the Data Subject.

ENSURING DATA SECURITY

ORIENTA ISTANBUL TOURISM LIMITED COMPANY undertakes to keep personal information strictly confidential, to treat it as a duty of confidentiality, and to provide necessary and reasonable safeguards to protect the confidentiality, security, and integrity of personal data, to prevent any loss, misuse, unlawful use, or alteration of such data, and to prevent the disclosure of all or any part of personal information to the public domain, unauthorized use, or disclosure to a third party, subject to legal obligations, by taking all necessary measures and exercising due care.

The Company assumes no responsibility for the privacy policies and content of other applications linked to from the Site.

POLICY UPDATE

ORİENTA İSTANBUL TURİZM LİMİTED ŞİRKETİ may change the content of this Privacy Policy at any time to keep its privacy and data protection principles up to date and to comply with relevant legislation. The amended Privacy Policy will be posted on the ORİENTA İSTANBUL TURİZM LİMİTED ŞİRKETİ website. Therefore, we recommend that you periodically review the Privacy Policy. The provisions of the Privacy Policy amended by ORİENTA İSTANBUL TURİZM LİMİTED ŞİRKETİ shall become effective on the date they are published on the Site. Continued use of the Site after any changes have been made shall constitute your acceptance of such changes.

CONTACT US

You can send your questions, concerns, or complaints to the contact details below.

Tomtom Mahallesi Seferi Bostan Çıkmazı No:3/A Beyoglu / Istanbul

+90 (536) 436 51 78

info@orientaistanbul.com